What document should I keep?

What document should I keep?

Keep the copy of the mishandled baggage report that you were given. Please retain receipts for any emergency or replacement items that you require, in order to claim insurance or emergency expenses if they apply. Retain your original flight ticket or Electronic Ticket reference, baggage receipts and excess baggage ticket (if applicable).

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    • How will you keep me updated?

      We will endeavour to contact you on a regular basis. If you are travelling, please ensure we have your most up to date contact details. Please use our Baggage Tracer to check the status of your baggage. We will make all arrangements to deliver your ...