How will you keep me updated?
We will endeavour to contact you on a regular basis. If you are travelling, please ensure we have your most up to date contact details. Please use our Baggage Tracer to check the status of your baggage. We will make all arrangements to deliver your baggage to your local address when it arrives.
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What document should I keep?
Keep the copy of the mishandled baggage report that you were given. Please retain receipts for any emergency or replacement items that you require, in order to claim insurance or emergency expenses if they apply. Retain your original flight ticket or ...
How will I manage in the meantime?
If you are away from your hometown, you may be entitled to be reimbursed for some emergency expenses, should your baggage not be returned to you within 24 hours. Please check with our Baggage Services staff for information on this entitlement, which ...
When will you charge my credit card?
Once you have confirmed your booking online, we will immediately debit your credit / debit card. This applies even if you decide to change your travel plans right after. Please contact us at info@jetairways.com should you like to rearrange your ...
Will I be charged to avail this service?
This service is complimentary for the benefit of our First Class and Premiere guests.
How will the Cabin upgrade against JPMiles structure change?
For all cabin upgrade requests confirmed on or after Aug 17, 2016, the eligibility and requirements for a one-cabin upgrade using JPMiles will be revised. Eligibility for a one-cabin upgrade using JPMiles will be based only on the Fare Choices made ...