Can I make changes, cancel or refund my reservation that I have already made on jetairways.com?
Yes online change, cancel and refund facility is available on jetairways.com and mobile app. The retrieved itinerary will display only the unutilised segments in your booking. If the status of your booking is checked-in, used or refunded, the same will not be displayed. Once we receive your refund request, we will process the refund within 3 working days. Should there be any cancellation / refund fees, we will deduct the relevant amount and the balance will be refunded to the same credit / debit card used to purchase the original itinerary. Cancellation & refund charges (if any) would depend upon the JetPrivilege Tier and will be applied based on the fare condition. Refunds done at a Jet Airways counter against eTickets will only be given or processed against valid photo identification and the itinerary and the amount due after deducting the applicable charges will be credited back to the Credit / Debit Card account.
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How does eTicketing at jetairways.com work?
Jet Airways web sales engine allows booking one way and return tickets in 4 simple steps with features such as interactive calendar, low fare option, flexible schedule options / displays, dynamic itinerary display, etc. The reservation must be made ...
Until what time, can I cancel/ refund my booking online?
for domestic flights, up to 1 hour prior to flight departure. for international flights, up to 3 hours prior to flight departure.
Can I cancel the itinerary and obtain refund?
Yes. You can now cancel the ticket online and obtain the refund. However, cancellation charges, if any, will be applicable accordingly.
How can a travel agent make changes to a booking that has been Web Checked-in?
Yes, you can cancel your entire booking and obtain a refund to the same credit card/debit card/banking account used to purchase tickets on www.jetairways.com. However, if you have already checked-in using our web or mobile check-in service, kindly ...
Can the guest make changes on the Kiosk once he has checked-in and printed his boarding pass?
Once the guest has checked-in he can re-visit the Kiosk and can perform the following: - Perform a seat change - Add the Frequent flyer number - Re-print the boarding pass The following cannot be done on the Kiosk once the guest is checked-in. - ...